Refund Policy
Use this guide from our store to review returns, exchanges, and refunds. This guidance applies to burtsbeets.shop. For help with this page, contact Support@burtsbeets.shop.
Our approach to support
Customers can rely on the following guidance from our store about support. Your bank or payment provider may require additional time to post the credit after we process it. Contact us promptly to request cancellation or an order change before shipment; requests cannot be guaranteed once fulfillment is underway. After shipment, the return process applies. This section applies specifically to burtsbeets.shop. Questions about this section may be sent to Support@burtsbeets.shop.
How we handle exceptions
This exceptions section covers orders and visits through this website. For personal-care items, please keep the product unopened and unused when requesting a change-of-mind return. This condition does not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, or any non-waivable consumer rights. This section applies specifically to burtsbeets.shop. Questions about this section may be sent to Support@burtsbeets.shop.
Information covering condition of returns
We publish this condition of returns guidance for customers using this website. For a change-of-mind return, the item must be unused, in its original condition and original packaging, with its included components. Please provide your order number or other proof of purchase. These condition requirements do not restrict assistance for damaged, defective, missing, or incorrectly supplied items. No restocking fee is charged. This section applies specifically to burtsbeets.shop. Questions about this section may be sent to Support@burtsbeets.shop.
Details about starting a request
For customers using this website, this section explains starting a request. A return or exchange begins when you, contact us at Support@burtsbeets.shop before sending the item. Once the request is approved, our store will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted. This section applies specifically to burtsbeets.shop. Questions about this section may be sent to Support@burtsbeets.shop.
Information covering eligibility
This eligibility section covers orders and visits through this website. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason. This section applies specifically to burtsbeets.shop. Questions about this section may be sent to Support@burtsbeets.shop.
Details about order problems
Customers can rely on the following guidance from our store about order problems. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly with your order details and photos of the issue so we can provide a free replacement, exchange, or refund as appropriate. This section applies specifically to burtsbeets.shop. Questions about this section may be sent to Support@burtsbeets.shop.
Our approach to refund timing
For purchases made through this website, our store applies the following guidance on refund timing. Once the return arrives and inspection is complete, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days. This section applies specifically to burtsbeets.shop. Questions about this section may be sent to Support@burtsbeets.shop.
How we handle eligibility
For customers using this website, this section explains eligibility. For return or exchange assistance, contact Support@burtsbeets.shop or 808-550-6050. This section applies specifically to burtsbeets.shop. Questions about this section may be sent to Support@burtsbeets.shop.
Merchant Details
Business name: burtsbees
Store name: burtsbees
Email: Support@burtsbeets.shop
Phone: 808-550-6050
Physical address: 520 Olinda Rd, Makawao, Hawaii, 96768, United States